Shipping policy

Introduction

Welcome! At Sonaire, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy to understand our shipping practices.

Shipping Method and Delivery Times

We offer free standard shipping:

• Standard Shipping: Delivery within 3-5 days.

Delivery times are estimates and may vary based on your location and external factors.

Order Processing Time

• Orders are processed within 1-2 business days (Monday-Friday).
• Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.

International Shipping

We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at support@sonaire.com within 7 days of the delivery date for assistance.

Incorrect Address

Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.